User Training and Adoption

You have made the investment in a matter management system. You have developed workflows and processes. You have trained a staff member to take care of all things inside of your system, but that staff member leaves. You now need to find the time to train other staff members to take over the duties to keep your processes running smoothly. Mosaic’s custom training services will ensure that the right people receive the right training at the right time. You will know that your target audience has received content based upon your unique facts and requirements. And you will know that they have been provided the information, guidance and tools necessary to achieve the stated objective, giving your initiative the best outlook for success.

Substantive

Our experts are can help you with substantive training regardless of the topic. We will work with you to develop the content and help you determine the best delivery format and strategy. For example, suppose your law department is initiating a new privacy policy and program. We will help you define and structure the content. There might be only one topic, but Is there too much content for a single training session? Or, maybe there are multiple, overlapping topics that are best separated out into individual sessions. Maybe you have an abundance of content that needs to be pared-down and made more concise. Mosaic will help you address all these types of questions and more to ensure your training sessions flow smoothly, in a logical manner while delivering the substantive information your audience needs.
Alternatively, we can develop substantive content for you
Perhaps your law department has rolled out a legal operations program. Now, you need an operations training manual for new employees as well as an online tutorial for current internal stakeholders. We can work with you to develop the content and delivery.
No matter the substance, Mosaic will help you develop and deliver the meaningful, effective training that you require.

Technical

If you’re going to train someone on a system, wouldn’t it be best to have the
training reflect the actual configuration of the system rather than some generic session?
Mosaic will develop technical training based on your systems and how you use them. Did you upgrade to a new version and customize the matter intake process? Maybe you decided to roll out reporting functionality to your managing attorneys that is based on data analysis mandated by your General Counsel. Out of the box training is not nearly as effective as that which guides trainees through their actual configuration using real examples from their actual system.
Mosaic can help you train your system users on basic overall system use. We can also take your users on deep dives into specific functionality. Did you recently establish new Outside Counsel Billing Guidelines that require outside counsel to submit budgets on matters?

Do your managing attorneys know how to use the budgeting functionality of your matter management platform? We will work with you to develop and deliver a training session based on the requirements of your Guidelines and your configuration so that your attorneys will be able to track and report on their matters’ budgets.