Legal operations teams often struggle to keep up with the demands related to administering legal systems. Without system upkeep, data becomes inaccurate. User adoption diminishes and you are left with an expensive system that provides little to no value. Mosaic strives to understand your process so that we can provide meaningful support that ensures you are getting the most out of the system that your department relies on.
Because we want your business to thrive just as much as you do, the proactive Mosaic team ensures your organization’s success at every turn. Our qualified staff partners with you to assess how Mosaic can create a customized plan for your organization and implement the scaled solutions to meet your legal outsourcing needs now and in the future – there is no one-size-fits-all product.
Mosaic seeks to understand your legal operations and reporting needs, beyond system support, and partners with you to provide a higher level of collaborative customer service. Mosaic is your partner for the long haul, earning your trust every step of the way. From day one, your business is our team’s priority. When you reach out for a solution, you’ll talk to the strategists on your team, not a call center. Whether you’re analyzing inefficient processes, poor data quality, or operations staffing shortages, Mosaic is going to answer that call and provide you with a solution. We are on YOUR team – anticipating your needs and providing incomparable peace of mind.
We were struggling with our Legal Tracker implementation, Mosaic was able to step in, learn our processes, and offer real, proactive support. For almost five years now, our relationship with Mosaic has given me so much peace of mind. I just don’t have to worry about it.
Mosaic is a fantastic business partner. They listen to our needs, are amazingly responsive, provide excellent customer service, and are the most professional firm to deal with. They have a genuine interest in what we do. Leaning on their experience with Legal Tracker to iron out our billing processes has saved us hundreds of thousands of dollars annually. Mosaic developed an interactive “GC Dashboard” of matter and billing information in Legal Tracker, which has significantly enhanced reporting and allows self-service reporting by senior legal leaders.
Mosaic consistently and efficiently manages everything for us, saving so much with just their invoice auditing that they pay for themselves each month. They handle vendor onboarding globally and they are so familiar with our processes. Mosaic is like an extension of our team which allows me to focus on other things.